Order & Delivery Policy
We are committed to providing our customers with a smooth, clear, and convenient shopping experience. Below, you’ll find all the details about ordering, delivery, modifications, and returns.
After Placing Your Order
Once your order is confirmed through our store, it will be prepared and processed before being handed over to the courier for delivery.
Within 24–48 hours
Delivery Time
United Arab Emirates
24–48 hours
Available across all Emirates, excluding the Western Region.
Delivery days:
Sunday – Tuesday – Thursday
Saudi Arabia, Bahrain & Oman
4–5 business days
Delivery may take longer during periods of customs congestion or delay.
Kuwait & Qatar
7–9 business days
Delivery may take longer during periods of customs congestion or delay.
Order Modifications
Orders can only be modified before they are collected by the courier. To request a modification, please contact us through Instagram.
Returns & Exchanges
We apologize if you experience any issue with your order, and we will always work to provide the best possible solution.
Eligible cases:
- You received an incorrect item or order.
- The product has a manufacturing defect or damage.
Reporting period:
The issue must be reported within 7 days of receiving the product.
Required information:
- A clear photo or video showing the issue.
- All necessary details required to verify the issue.
We will coordinate with the customer to arrange the most suitable solution, either a replacement or a return, according to the customer’s preference.